You know what: Microsoft became miserably incompetent in IT.
I develop open-source code. But that never made me one of the “I hate proprietary software or IT giant corporations” types. I always saw the nice things that Microsoft offered to its users; I saw not only downsides in its products. And I also used (and continue to use) things created by it: Windows to start with (and I develop there, being able to debug and address issues specific to the platform that most of our users use); but also its email service for personal mail.
This Monday, I decided to send something to LibreOffice dev mailing list. Something I do from time to time, you know. Not too fascinating, right?
Well, this time, it turned out, Microsoft decided to teach me to fear them. Thunderbird shown me a message, that the mail couldn’t be sent (well, not a problem: will re-try again…), but then I found myself logged off, with “Your account has been blocked” message. They decided, that I violated their service agreement!

FTR: here is the mail. I was able to send it using another tech giant’s mail service. You may see that it’s full of links. Yes, that’s true; I prefer to provide references to my words. But tell me where was it violating anything in MS agreement?
OK, they have a stupid AI that is worse than good old filters. OK, they made it react immediately, as an undoubted authority. But that’s not a big problem, right? They provide a way to appeal! Let me do that.
And of course, they ask for the phone, and I provide it, just to get a nice reply:

And guess what: there is no other method!
OK! Let’s ask their support. (I am approaching to the point that fascinated me most.) I found a link to “Contact Microsoft Support” on the “Troubleshooting verification code issues” page; and after some automatic answers there, which didn’t answer my problem, I finally got a button telling me … tada …

Yes, you got it right. “Here is a page where we discuss problems signing in. You attempted our FAQ suggestions? You still can’t sign in? No problem! Contact our Support team, and we will solve your problem is a minute! But first, please sign in to continue.”
Heh. I used my wife’s account to contact support. And then I was given a very secret link to an appeal form, where I could file a support ticket. And the next morning, I got a message! Yay! It told me to do something! Let me try! What is that they tell me to do? Reading… hmm… go to sign-in page, and when they tell me that my account is blocked, provide a phone number? Wasn’t it exactly the thing I attempted and failed, and told them about that? But hey, they obviously fixed that problem overnight, they couldn’t just send me the useless instructions, right …